Shipping Policy
Just Paint by Number (“we” and “us”) is the operator of https://justpaintbynumber.com (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website
but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your
items at time of purchase. In this instance, we will fulfill the available products to you, and contact
you about whether you would prefer to await restocking of the backordered item or if you would prefer
for us to process a refund.
2. Shipping Costs
Just Paint by Number offers free shipping on all orders on the site.
3. Delivery Terms
3.1 Transit Time
Estimated delivery time: 12–15 days from the date of shipment, depending on your
location.
3.3 Dispatch Time
Orders are usually dispatched within 5 business days of payment of order. Our
warehouse operates on Monday – Friday during standard business hours, except on national holidays at
which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays
will be kept to a minimum.
3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the
address at any time before the order has been dispatched.
3.5 P.O. Box Shipping
Just Paint by Number will ship to P.O. box addresses using postal services
only. We are unable to offer couriers services to these locations.
3.6 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately
and send the remaining items once they return to stock.
3.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so
that we can conduct an investigation. If delivery time exceeds 60 days after the order date, we
will either resend the item at no charge to you, or provide you a full refund with a written
request.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they
will be able to follow the progress of their shipment based on the latest updates made available by the
shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please
reject the parcel from the courier and get in touch with our customer service. If the parcel has been
delivered without you being present, please contact customer service with next steps.
6. Duties & Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the
goods as displayed on the website
6.2 Import Duties & Taxes
Import duties and taxes for international shipments will be
pre-paid, without any additional fees to be paid by customer upon arrival in destination country
7. Cancellations
If you change your mind before you have received your order, we are able to accept
cancellations at any time before the order has been dispatched. If an order has already been dispatched,
please refer to our refund policy.
8. Customer service
For all customer service inquiries, please email us at
support@justpaintbynumber.com.